FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product that you see in the picture. We strive to provide accurate and true representations of our products in the product images on our website. However, please keep in mind that slight variations in color, texture, or size may occur due to the differences in individual computer screens and lighting conditions. Rest assured, any discrepancies will be minimal and will not affect the overall appearance or quality of the product you receive. We take great care to ensure that you receive exactly what you see depicted in the product images on our website.
Viewing your sales receipt is quick and easy. To access your sales receipt, follow these simple steps:
Login to your account: Visit our website and log in using your registered email address and password. If you don't have an account, you can create one by clicking on the "Sign Up" button.
Navigate to "My Orders": Once you are logged in, locate the "My Account" section. Depending on the website layout, it might be accessible through a dropdown menu or directly visible on the homepage. Click on "My Orders" or a similar option.
Locate the desired order: You will see a list of your recent orders. Browse through the list, or use any provided search or filter options to locate the specific order for which you need the sales receipt.
Access your sales receipt: Upon finding the relevant order, look for an option to "View Receipt" or "Download Receipt." Clicking on this option will generate a printable or downloadable copy of your sales receipt in PDF format. You can view, save, or print it as per your convenience.
Please note that the availability of the receipt might depend on the order status. If your order is still being processed or recently shipped, the sales receipt may not be immediately available. In such cases, you can revisit this section once the order status is updated.
If you encounter any issues or require further assistance, please don't hesitate to contact our customer support team.
Please note that our return policy is subject to certain terms and conditions for 14 days, and some products may be ineligible for return due to their nature (e.g., opened items). We encourage you to review our return policy for more details.
If you have any further questions or require assistance at any stage of the return process, please don't hesitate to contact our dedicated customer support team. We are available and will be more than happy to help resolve any concerns you may have.
Yes, we understand the frustration of finding an item marked as "out of stock" on our website. We strive to provide our customers with the best shopping experience possible, and that includes making sure we restock popular items as soon as possible.
While we cannot guarantee a specific timeframe for restocking, we continuously work with our suppliers to replenish inventory to meet customer demands. We recommend checking back regularly or signing up for our product restock notifications, which will promptly inform you via email when the out-of-stock item becomes available again.
Alternatively, if you need the item urgently, please feel free to reach out to our customer support team. They can assist you in finding alternative options or suggest similar products that may meet your requirements.
We appreciate your patience and understanding. Rest assured, we are committed to providing the best service and ensuring our inventory stays updated to offer you an enjoyable shopping experience.
CONTACT US FOR ANY QUESTIONS
- Phone: +2 03 484 9661
- Mobile: +2 012 8360 6080
- Address: 6 Naguib El-Rihani St, Safia Zagloul St, Alexandria – Egypt